FREQUENTLY ASKED QUESTIONS (FAQS)

1. I’m wary of online networking sites.

Don’t be. Many people like you are already using online networking sites. It is fast becoming one of the most popular ways of meeting new people worldwide. The changing pace of city life is increasingly leaving people with less and less time to meet and socialize in new circles. Why limit yourself to chance encounters? Life’s too short. Horn’s Club is different because we’re not just an online service. We believe in fostering real life interactions with real people.

2. Is it safe? Are my personal details kept confidential?

Meeting people online and offline through Horn’s Social Agenda is one of the safest way of meeting new people and making new friends in our selection of European cities.

We never disclose your personal details, such as your email address, telephone number or home address to anyone as all correspondence is done via our anonymous messaging facility.

Furthermore, as our exclusive events usually draw several members, rest assured that you’ll not be alone.
As with anything however, use your common sense:

• Don’t freely give out your personal contact details until you feel completely happy to do so.
• If you do decide to meet someone outside of our events, always meet in a public place, and let a friend know where you will be. Always take your phone with you.
• Don’t accept a lift, however kind the offer, and don’t invite someone into your home until you are completely happy to do so.
• Above all, trust your instincts and stay in control.

3. How do I reserve to attend a Horn’s Club event?

Just log in to the site, go to the Events section, find the event of interest, click the 'Register' button and if necessary pay the relevant fee online.

Once you’ve reserved, you’ll receive a payment confirmation email and an email confirmation from us.

4. I need to cancel my place.

If after reserving you can no longer attend, please send a message to info@horns-club.com to cancel your place.

If you notify us of your cancellation more than 72 hours (3 days) before the event is scheduled, we will refund you the amount paid directly to your account within 14 days or alternatively you will be able to transfer the amount to attend another event of your choice.

If less than 7 days notice is provided, no refund will be provided but Horn’s Club will be able to transfer you to another event of the same fee value.

If less than 24 hours notice of cancellation is provided however, no refund or transfer will be provided.

5. How will I find the group?

The identity of the host and his/her contact information appears once you’ve registered.

Most often, a Horn’s Social Agenda sign will be displayed on the table at the meeting venue or you will need to ask venue staff for our group upon arrival. If you still have trouble finding the group just call the host. Make sure beforehand that you have saved the host’s cell phone number.

Please ensure you check the event box on www.horns-club.com for updates the day before it is due to take place.

6. What payment provider do you use?

Our simple booking facility is fully secure and none of your credit card details are stored by us.

Your payment is handled solely by our partner, Paypal, one of the worlds largest internet payment processors, supported by the majority of the major high street banks.

Paypal uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk.

Paypal systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. Paypal systems have evolved over many years and throughout Paypal’s history they have continuously sought and gained bank approval for their systems.

7. I forgot my password. What to do?

If you forget your password and user email send an email to info@horns-club.com, and we will send a temporary password to the primary email address on record in your profile. Once logged into your account, replace the temporary password.

8. I sent a message and it didn't arrive.

Simply contact the webmaster by sending an email to info@horns-club.com.

9. Why do you insist about profile details and pictures?

Without trust in other members and the truthfulness of their profiles, the basic premise of Horn’s Social Agenda suffers. None of us like untruthfulness and misrepresentation in real life, and we won't accept it in our online community.

10. Why can't I have an alias or pseudonym?

The web of trust we have worked to create within Horn’s Club is fundamental to our community. An untruthful or deceptive profile, or fake name, not only casts doubt on that particular member account, but it casts doubt on the community itself.

11. How do I terminate my account?

Simply contact the webmaster by sending an email to info@horns-club.com. The Horn’s Team will then ask you to send a confirmation email for security measures, and your account will be terminated.

12. What do I do if I feel a forum string is inappropriate?

Simply contact the Horn’s Team by sending an email to info@horns-club.com. The webmaster reviews your message. If not considered substantive, the report is deleted and no action is taken. If considered valid, the Horn’s Team may take further action leading to possible Member termination. Do not use abuse reporting for petty and personal squabbles. It is intended only for serious offenses, such as when another member makes statements that are abusive, intrusive, vulgar, or otherwise unsuitable.

13. What can I do if I have problems with another member?

If you are having problems with another member, you can contact the webmaster via info@horns-club.com.

14. Why English only?

English is the most common primary or secondary language of our membership. We want all discussions and content on the website to be accessible to our members.

15. Who is the Horn’s Team?

They are PLATINE members of Horn’s and are familiar with the dynamics of the website. We've chosen them based on a number of characteristics: They are fluent in English, have lived and worked in different cultures and countries, understand the values of Horn’s Social Agenda and approach problems and issues in a balanced and moderated way.